Vases - fast and efficient service to homes and offices. Please contact us by e-mail, tel or by fax for more details.

Vases - Welcome to Red Hot Plants. We have been established as a retail outlet for over 10 years selling top quality artificial plants and flowers to homes and offices. It is only recently we have progressed to selling our products on a web site. We hope you enjoy our site, please feel free to contact us, we are always looking for ways to update our service and we value your feedback.

DELIVERY
Our goods are despatched to UK mainland destinations only. The goods are dispatched by carrier and we aim to deliver them within 5-28 working days of receiving your order. You have the option to give a different delivery address to the card address. This means that you can have the parcel sent to e.g. your workplace or to a friend as a gift. As a signature is required to acknowledge delivery, please try and give an address where there will be someone present to sign for the good(s) between 9.00a.m. and 5.30pm, Monday to Friday. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received the delivery.

PRIVACY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not pass your name or address onto any third party. We will give you the chance to refuse any marketing email from us. The type of information we will collect about you includes:your name, address, phone number, email address and credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Terms and Conditions
This Internet site is made available to you by Red Hot Plants (redhotplants.co.uk). The use of this Internet site is subject to the following terms and conditions. The use of this site is conditional on your acceptance of these terms and conditions. Nothing in these terms and conditions shall affect your statutory rights as a consumer.

To return or exchange an item, please send your purchase back to, 3 Evesham Close, Mossgate Park, Heysham, Lancashire LA3 2FL
Don't forget to include your name, address and telephone number including dialing code. We cannot be responsible for any item that fails to reach us, so please register your parcel.
Orders may be cancelled within 5 days being sent to us. You may phone our customer services number 01524 851017or send a fax to 01524 851017 or email at mail@redhotplants.co.uk. If you phone us initially, we would ask that you confirm the cancellation by email. If you cancel before the goods have been despatched, we will refund your money in total within 30 working days.