Exotic trees

fast and efficient service to homes and offices. Please contact us by e-mail, tel or by fax for more details.

Exotic trees - Welcome to Red Hot Plants. We have been established as a retail outlet for over 10 years selling top quality artificial plants and flowers to homes and offices. It is only recently we have progressed to selling our products on a web site. We hope you enjoy our site, please feel free to contact us, we are always looking for ways to update our service and we value your feedback on exotic trees.

PAYMENT
A Method of Payment
When you proceed to checkout, you will be asked to give your name and address for delivery and your email address for confirmation. You will then be passed to a secure server where you will be asked to enter details of your debit or credit card.You can pay either by VISA, Master Card, Switch or Delta. We will accept cheques, if they are posted to us with a printed copy of our order form. You will not receive an acknowledgement of your order if you choose to pay this way, and we will only dispatch the goods on clearance of your cheque. Orders will not be accepted by telephone.

Please check your goods when delivered and refuse any damaged goods. Please notify us within 3 working days if there is any shortages or damages. If you are interested in purchasing from outside the UK please email us with your enquiry. mail@redhotplants.co.uk

ORDER ACKNOWLEDGMENT
Your order will be acknowledged by email on the understanding that delivery is subject to availability. When items are out of stock, we will endeavour to prevent orders being placed for that item. If, in the event of you placing an order and we subsequently find the item you have chosen is unavailable you shall be notified via your e-mail address. If we are unable to deliver your order within 30 working days you will be contacted by either email or telephone.

To return or exchange an item, please send your purchase back to, 3 Evesham Close, Mossgate Park, Heysham, Lancashire LA3 2FL
Don't forget to include your name, address and telephone number including dialing code. We cannot be responsible for any item that fails to reach us, so please register your parcel.
Orders may be cancelled within 5 days being sent to us. You may phone our customer services number 01524 851017or send a fax to 01524 851017 or email at mail@redhotplants.co.uk. If you phone us initially, we would ask that you confirm the cancellation by email. If you cancel before the goods have been despatched, we will refund your money in total within 30 working days.

We will give you the chance to refuse any marketing email from us. The type of information we will collect about you includes:your name, address, phone number, email address and credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.