Bay Tree - fast and efficient service to homes and offices. Please contact us by e-mail, tel or by fax for more details.

Bay Tree

Bay Tree - Welcome to Red Hot Plants. We have been established as a retail outlet for over 10 years selling top quality artificial plants and flowers to homes and offices. It is only recently we have progressed to selling our products on a web site. We hope you enjoy our site, please feel free to contact us, we are always looking for ways to update our service and we value your feedback.

Terms and Conditions
This Internet site is made available to you by Red Hot Plants (redhotplants.co.uk). The use of this Internet site is subject to the following terms and conditions. The use of this site is conditional on your acceptance of these terms and conditions. Nothing in these terms and conditions shall affect your statutory rights as a consumer. Bay Tree

DELIVERY
Our goods are despatched to UK mainland destinations only. The goods are dispatched by carrier and we aim to deliver them within 5-28 working days of receiving your order. You have the option to give a different delivery address to the card address. This means that you can have the parcel sent to e.g. your workplace or to a friend as a gift. As a signature is required to acknowledge delivery, please try and give an address where there will be someone present to sign for the good(s) between 9.00a.m. and 5.30pm, Monday to Friday. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received the delivery.

Please check your goods when delivered and refuse any damaged goods. Please notify us within 3 working days if there is any shortages or damages. If you are interested in purchasing from outside the UK please email us with your enquiry. mail@redhotplants.co.uk

ORDER ACKNOWLEDGMENT
Your order will be acknowledged by email on the understanding that delivery is subject to availability. When items are out of stock, we will endeavour to prevent orders being placed for that item. If, in the event of you placing an order and we subsequently find the item you have chosen is unavailable you shall be notified via your e-mail address. If we are unable to deliver your order within 30 working days you will be contacted by either email or telephone.

To return or exchange an item, please send your purchase back to, 3 Evesham Close, Mossgate Park, Heysham, Lancashire LA3 2FL
Don't forget to include your name, address and telephone number including dialing code. We cannot be responsible for any item that fails to reach us, so please register your parcel.
Orders may be cancelled within 5 days being sent to us. You may phone our customer services number 01524 851017or send a fax to 01524 851017 or email at mail@redhotplants.co.uk. If you phone us initially, we would ask that you confirm the cancellation by email. If you cancel before the goods have been despatched, we will refund your money in total within 30 working days.