Artificial topiary - fast and efficient service to homes and offices. Please contact us by e-mail, tel or by fax for more details.

Artificial topiary - Welcome to Red Hot Plants. We have been established as a retail outlet for over 10 years selling top quality Artificial topiary and flowers to homes and offices. It is only recently we have progressed to selling our products on a web site. We hope you enjoy our site, please feel free to contact us, we are always looking for ways to update our service and we value your feedback.

Please check your goods when delivered and refuse any damaged goods. Please notify us within 3 working days if there is any shortages or damages. If you are interested in purchasing from outside the UK please email us with your enquiry. mail@redhotplants.co.uk

PRIVACY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not pass your name or address onto any third party.

We will give you the chance to refuse any marketing email from us. The type of information we will collect about you includes:your name, address, phone number, email address and credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

CANCELLATIONS

To return or exchange an item, please send your purchase back to, 3 Evesham Close, Mossgate Park, Heysham, Lancashire LA3 2FL
Don't forget to include your name, address and telephone number including dialing code. We cannot be responsible for any item that fails to reach us, so please register your parcel.
Orders may be cancelled within 5 days being sent to us. You may phone our customer services number 01524 851017or send a fax to 01524 851017 or email at mail@redhotplants.co.uk. If you phone us initially, we would ask that you confirm the cancellation by email. If you cancel before the goods have been despatched, we will refund your money in total within 30 working days.

If we have despatched the goods, we ask that you send a fax at 01524 851017 or email to mail@redhotplants.co.uk , advising us that you wish to return the goods. Any returns must be made within 10 days of you receiving the goods. In this case we will not refund your costs in sending the product back to us and reserve the right to deduct our original delivery cost in sending the product to you, from your refund.